A. Gónzales Tree Services ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or communicate with us.

By using our website or services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information:

Name

Phone number

Email address

Property address

Service requests

Appointment information

Communication preferences

Messages and correspondence

Website usage information

We only collect information that is necessary to provide our services and communicate with our customers.

How We Collect Information

We collect information when you:

Submit a form on our website

Request an estimate

Contact us by phone, text message, or email

Schedule an appointment

Interact with our website

Respond to SMS communications

Information may also be collected automatically through cookies and analytics tools.

How We Use Information

We use your information to:

Provide tree services and estimates

Respond to inquiries

Schedule appointments

Send updates regarding your service

Improve our website and customer experience

Communicate by SMS when consent has been provided

Maintain records related to customer interactions

SMS & Communications

By providing your phone number and opting in, you agree to receive text messages from A. Gónzales Tree Services regarding:

Appointment reminders

Estimate follow-ups

Service updates

Customer support messages

Responses to inquiries

Message frequency may vary.

Message and data rates may apply.

Consent to receive text messages is not a condition of purchase.

You may opt out at any time by replying STOP to any message.

For assistance, reply HELP or contact us directly at (336) 695-1949 or [email protected].

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Customer SMS consent information is never sold, rented, or used for promotional purposes by outside organizations.

A. Gónzales Tree Services does not share SMS consent with affiliates or third parties for marketing purposes.

Data Sharing Policy

We may work with service providers that help us operate our business and provide customer support.

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

Customer information is never sold.

Customer information is never rented.

Customer information is never provided to outside organizations for advertising purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of text message services that enable message delivery.

Information sharing to subcontractors in support services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

Improve website performance

Understand visitor activity

Analyze website traffic

Enhance user experience

You may disable cookies through your browser settings, although some features of the website may not function properly.

Data Security Practices

We use reasonable administrative, technical, and physical safeguards to help protect personal information from unauthorized access, loss, misuse, or alteration.

While no method of transmission over the internet is completely secure, we take appropriate measures to protect the information we maintain.

Data Retention

We retain personal information only as long as necessary to:

Provide services

Maintain customer records

Meet legal obligations

Resolve disputes

Enforce agreements

Information that is no longer needed may be securely deleted.

Third-Party Services

A. Gónzales Tree Services uses GoHighLevel as its primary customer relationship management platform and communications processor.

GoHighLevel stores:

Contact information

Form submissions

Conversations

Appointment details

Automation workflows

SMS communication records

GoHighLevel enables functions such as:

SMS messaging

Email communication

Call management

Appointment scheduling

Customer follow-up

Additional providers that support message delivery and website functionality may process information as necessary to perform their services.

These providers act solely as service providers and not for marketing purposes.

Your Rights & Choices

You may:

Request access to your information

Request corrections to inaccurate information

Request deletion of information when legally permitted

Withdraw communication consent

Update your contact information

Requests may be submitted using the contact information below.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying:

STOP

After opting out, you will no longer receive text messages from A. Gónzales Tree Services unless you provide new consent.

For assistance, reply:

HELP

You may also contact us directly.

Children's Information

Our services are intended for adults and property owners.

We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been provided, we will take appropriate steps to remove it.

Changes to This Policy

We may update this Privacy Policy from time to time.

Changes become effective when the revised policy is posted on our website. Continued use of our website or services after updates constitutes acceptance of the revised policy.

Contact Information

A. Gónzales Tree Services

1027 Savannah Ln
Hamptonville, NC 27020
United States

Phone: (336) 695-1949

Email: [email protected]

Website:

https://agonzaleztreeservices.com/privacy-policy

Last Updated: June 11, 2026